Track your Order

How to Track Your Order
Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number. You can track the status of your package at any time using our tracking tool.

TRACK MY ORDER

Shipping Carriers
We ship from two fulfillment centers to ensure you get the best products. Your carrier depends on where your item is located:

  • US Warehouse: Ships via UPS.
  • Korea Warehouse: Ships via EMS (Korea Post).
    • Note for Korea shipments: Tracking updates may be paused for 2-4 days while the package clears US Customs. This is normal. Once cleared, it is handed over to USPS for final delivery.

Frequently Asked Questions

I didn't receive a tracking number.
Tracking numbers are generated 1-3 business days after you place your order. If you haven't received an email after 3 days, please check your Spam/Junk folder. If it is still missing, contact us at help@kptown.com.

My tracking status hasn't updated.

  • Label Created: This means we have packed your order, but the carrier has not scanned it yet. Please allow 24 hours.
  • In Transit: If your package is coming from Korea, it is common to see no updates while it is on the international flight.

Contact Us
If your tracking status shows "Delivered" but you haven't received your package, or if there is no movement for more than 7 days, please contact our support team at help@kptown.com for assistance.